Refund Policy

Last updated: November 11, 2026.

1. Failed renders are refunded automatically

If a video fails to generate, the credits for that video are refunded to your account automatically. You do not need to ask, and there is nothing to claim. Check My Videos: a failed job shows the credits back in your balance.

2. Successfully generated videos are not refunded

If a video is generated and delivered, the credits are used and are not refunded, even if you do not like the result. AI output varies by photo and template, and a successful render counts as delivered. Please watch the free example video on the template page before you generate, so you know what the routine looks like.

3. Credit packs

Credit packs are one-time purchases, not subscriptions, and credits never expire. Unused credits are not refunded to cash, and are not transferable to another account.

4. Payment problems

If you were charged but did not receive your credits, if you were charged twice, or if a payment failed and you are unsure whether you were charged, contact us with your account email, the date and amount of the charge, and the order number if you have it. We will check the payment in Stripe and, if there was an error on our side, fix it or refund the payment.

5. Chargebacks

Please contact us first before opening a chargeback with your bank, so we can fix a payment error quickly. A chargeback may lead to your account being suspended while the dispute is reviewed.

6. Contact

Refund and payment questions: contact us through the support link on the site, or email the address shown at checkout. Please include your account email and the order number. See also the Terms of Service and Privacy Policy.